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Privacy Policy

1. Data Controller

The controller of personal data collected through this website https://exploretierradelfuego.tur.ar is:

  • Company Name: Explore Tierra del Fuego
  • CUIT: 20349885922
  • Address: Ushuaia, Tierra del Fuego, Ushuaia (9410), Tierra del Fuego, Argentina
  • Contact Email: booking@exploretierradelfuego.tur.ar
  • Phone: +5492901459100

In accordance with the Personal Data Protection Law 25.326 of the Argentine Republic and its regulations, the AGENCY FOR ACCESS TO PUBLIC INFORMATION (AAIP) is the supervisory authority of this law. For more information, you can visit www.argentina.gob.ar/aaip.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identification data: first name, last name, email address, phone number.
  • Identity document data: DNI or passport number, required for tour bookings where it is necessary for navigation permits and access to protected areas.
  • Health data: relevant medical information (allergies, pre-existing conditions, dietary restrictions) necessary to ensure safety during outdoor excursions and activities.
  • Payment data: billing information processed securely through our payment providers (Mercado Pago, dLocal Go, KamiPay, WeTravel). We do not store complete credit or debit card data.
  • Navigation data: IP address, browser type, pages visited, time of visit, device used, and other diagnostic data collected through cookies and similar technologies.

3. Purpose of Processing

We use personal data for the following purposes:

  • Booking management: process, confirm, and manage bookings of tours and contracted services.
  • Customer service: respond to inquiries, requests for information, and provide support before, during, and after tours.
  • Safety: guarantee the safety of participants in outdoor activities, mountain excursions, navigation, and other experiences in natural environments.
  • Commercial communications: send information about new tours, promotions, and relevant content, always with the user's prior consent.
  • Service improvement: analyze website usage and user preferences to improve the browsing experience and service offerings.
  • Legal compliance: comply with applicable legal and regulatory obligations in Argentina, including electronic invoicing requirements before AFIP (Federal Administration of Public Revenues).

4. Data Sharing

Your personal data may be shared with:

  • Service providers: companies that assist us with payment processing (Mercado Pago, dLocal Go, KamiPay, WeTravel), web hosting (Hostinger VPS, Brazil), email delivery, and web analytics.
  • Local guides and operators: Explore Tierra del Fuego staff and collaborators who participate directly in providing the contracted service.
  • Competent authorities: when required by law, court order, or to protect the rights, property, or safety of our customers, employees, or third parties.
  • National Parks: identification information required for entry permits to protected areas such as Tierra del Fuego National Park.

We do not sell or rent personal data to third parties for commercial purposes. All providers processing data on our behalf are subject to contractual confidentiality and security obligations.

5. Rights of the Data Subject

According to Law 25.326, you have the following rights:

  • Access: request and obtain information about your stored personal data, origin, and purposes of processing.
  • Rectification: correct inaccurate or incomplete data.
  • Update: keep your data up to date.
  • Erasure: request the deletion of your data when no longer necessary, unless there is a legal obligation to retain it.
  • Objection: object to the processing of your data for direct marketing purposes.

To exercise these rights, send an email to booking@exploretierradelfuego.tur.ar with the subject "Personal Data Request — Law 25.326". You must prove your identity by attaching a copy of your DNI or passport. The AAIP can intervene in case of delay or denial of your request.

6. Cookies

We use our own and third-party cookies to improve the browsing experience, analyze traffic, and personalize content. For detailed information, please refer to our Cookie Policy.

6.1 Technical Cookies (Essential)

Odoo Session Cookie: necessary for the operation of the website (login, shopping cart, language preferences). Does not require consent. Expires when closing the browser.

6.2 Cookies Analytical

We use the following cookies for analysis and measurement purposes:

  • Google Analytics 4 (GA4): cookies _ga and _gid. They collect anonymous information about website usage (pages visited, session time, traffic source). We use this data to understand user behavior and improve content. Google may transfer this data to servers in the United States. Duration: _ga = 2 years, _gid = 24 hours.
  • Meta Pixel: cookie _fbp. Used to measure the effectiveness of advertising campaigns on Facebook and Instagram, and to build custom audiences. Facebook may combine this data with your profile if you have an account on these platforms. Duration: 90 days.

You can deactivate these cookies through the website's consent banner or by configuring your browser to reject third-party cookies. For more details, visit our Cookie Policy.

7. Hosting and International Transfer

Our website is hosted on Hostinger servers (VPS located in Brazil). By using our services, you accept that your data may be transferred and processed on servers located outside Argentina. Hostinger complies with international security standards (ISO 27001) and standard contractual clauses for international data transfers.

8. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. This includes:

  • Encrypted SSL/TLS connection (HTTPS) on all pages of the website.
  • Restricted access to personal data only to authorized personnel.
  • Payment processing through PCI-DSS certified gateways.
  • Regular and encrypted database backups.

9. Minors

Our services are directed to persons over 18 years of age. We do not knowingly collect data from minors. If a parent or guardian becomes aware that their child has provided us with personal data without their consent, they must contact us for immediate deletion.

10. Amendments to this Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be published on this page and, when significant, notified by email. We recommend reviewing this page periodically.

11. Contact

For any inquiries regarding this Privacy Policy or the processing of your personal data:

Last updated: 20/06/2026