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Privacy Policy

1. Data Controller

The entity responsible for the processing of personal data collected through the website https://exploretierradelfuego.tur.ar is:

  • Business Name: Explore Tierra del Fuego
  • CUIT: 20349885922
  • Address: Ushuaia, Tierra del Fuego, Ushuaia (9410), Tierra del Fuego, Argentina
  • Contact email: booking@exploretierradelfuego.tur.ar
  • Phone: +54 9 2901644582

In accordance with Law 25.326 on Personal Data Protection of the Argentine Republic and its regulations, the AGENCY FOR ACCESS TO PUBLIC INFORMATION (AAIP) is the body of control of this law. For more information, you can visit www.argentina.gob.ar/aaip.

2. Data We Collect

We can collect and process the following categories of personal data:

  • Identification data:first name, last name, email address, phone number.
  • Identity document data:DNI or passport number, required for tour bookings where necessary for navigation permits and access to protected areas.
  • Health data:relevant medical information (allergies, pre-existing conditions, dietary restrictions) necessary to ensure safety during excursions and outdoor activities.
  • Payment data:billing information securely processed through our payment providers (Mercado Pago, dLocal Go, KamiPay, WeTravel). We do not store complete credit or debit card data.
  • Browsing data: dirección IP, tipo de navegador, páginas visitadas, tiempo de visita, dispositivo utilizado y otros datos de diagnóstico recopilados mediante cookies y tecnologías similares.

3. Purpose of Processing

We use personal data for the following purposes:

  • Reservation management:to process, confirm, and manage bookings for tours and contracted services.
  • Customer service:to respond to inquiries, information requests, and provide support before, during, and after the tours.
  • Safety:to ensure the safety of participants in outdoor activities, mountain excursions, navigation, and other experiences in natural environments.
  • Commercial communications:to send information about new tours, promotions, and relevant content, always with prior consent from the user.
  • Service improvement:to analyze website usage and user preferences to enhance the browsing experience and service offerings.
  • Legal compliance:to comply with applicable legal and regulatory obligations in Argentina, including electronic invoicing requirements before AFIP (Federal Administration of Public Revenues).

4. Data Sharing

Your personal data may be shared with:

  • Service providers:companies that assist us with payment processing (Mercado Pago, dLocal Go, KamiPay, WeTravel), web hosting (Hostinger VPS, Brazil), email sending, and web analytics.
  • Local guides and operators:staff from Explore Tierra del Fuego and collaborators who directly participate in the provision of the contracted service.
  • Competent authorities:when required by law, court order, or to protect the rights, property, or safety of our clients, employees, or third parties.
  • National Parks:identification information required for permits to enter protected areas such as Tierra del Fuego National Park.

We do not sell or rent personal data to third parties for commercial purposes. All providers that process data on our behalf are subject to contractual obligations of confidentiality and security.

5. Data Subject Rights

According to Law 25.326, you have the following rights:

  • Access:to request and obtain information about your stored personal data, the source, and the purposes of processing.
  • Rectification:to correct inaccurate or incomplete data.
  • Updating:to keep your data up to date.
  • Deletion:to request the deletion of your data when they are no longer necessary, except for legal obligations of retention.
  • Opposition:to oppose the processing of your data for direct marketing purposes.

To exercise these rights, please send an email to booking@exploretierradelfuego.tur.ar with the subject "Personal Data Request — Law 25.326". You must verify your identity by attaching a copy of your ID or passport. The AAIP may intervene in case of delay or denial of your request.

6. Cookies

We use our own and third-party cookies to improve the browsing experience, analyze traffic, and personalize content. For detailed information, please see our Cookie Policy.

6.1 Technical Cookies (Essential)

Odoo Session Cookie:necessary for the operation of the site (login, shopping cart, language preferences). Does not require consent. Expires when the browser is closed.

6.2 Analytics Cookies

We use the following cookies for analysis and measurement purposes:

  • Google Analytics 4 (GA4):cookies_gaand_gid. They collect anonymous information about site usage (pages visited, session time, traffic source). We use this data to understand user behavior and improve content. Google may transfer this data to servers in the United States. Duration:_ga= 2 years,_gid= 24 hours.
  • Meta Pixel:cookie_fbp. Used to measure the effectiveness of advertising campaigns on Facebook and Instagram, and to build custom audiences. Facebook may combine this data with your profile if you have an account on these platforms. Duration: 90 days.

You can disable these cookies through the site's consent banner or by configuring your browser to reject third-party cookies. For more details, please visit our Cookie Policy.

7. Hosting and International Transfer

Our website is hosted on Hostinger servers (VPS located in Brazil). By using our services, you agree that your data may be transferred and processed on servers located outside of Argentina. Hostinger complies with international security standards (ISO 27001) and standard contractual clauses for international data transfers.

8. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. This includes:

  • SSL/TLS encrypted connection (HTTPS) on all pages of the site.
  • Restricted access to personal data only to authorized personnel.
  • Payment processing through PCI-DSS certified gateways.
  • Regular and encrypted backups of the database.

9. Minors

Our services are aimed at individuals over 18 years old. We do not knowingly collect data from minors. If a parent or guardian becomes aware that their child has provided us with personal data without their consent, they should contact us for immediate deletion.

10. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page and, when significant, notified by email. We recommend reviewing this page periodically.

11. Contact

For any inquiries regarding this Privacy Policy or the processing of your personal data:

Last updated: 15/06/2026